Call Drops: Haryana Consumer Gets Rs 5 Lakh Compensation From Telecom Giant
The court ruled that the consumer had suffered mental, physical, and financial distress due to the network flaws
Network and call drop issues are common in several districts of Haryana, particularly in Charkhi Dadri. In one such case, the Dadri Consumer Court awarded a consumer compensation of Rs 5 lakh from a telecom company. The court also mentioned that if the amount is not paid to the petitioner within 45 days, the company will be required to pay the amount with 9% interest.
Advocate Sanjeev Takshak shared that he had been using Vodafone’s SIM card and faced issues, including network problems and call drops, for a long time. Despite lodging a complaint with the customer care helpline, no solution was provided. In March 2022, he approached the Dadri Consumer Forum. The court heard both parties and on December 18 delivered a verdict in favour of the consumer.
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The court, presided over by Manjit Singh Naryal, ruled that the consumer had suffered mental, physical, and financial distress due to the network flaws, and as compensation, the telecom company was ordered to pay Rs 5 lakh within 45 days.
Advocate Takshak also mentioned that recently, the consumer court had ruled in favour of farmers when insurance companies failed to provide adequate compensation under the crop insurance scheme.
He noted that due to a lack of awareness, common people often fail to exercise their constitutional rights. Such decisions by the consumer court and other courts have proven to be significant milestones and will continue to have a lasting impact in the future.
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