IRCTC Down: Rail Passengers Unable To Book Tickets After Major Outage
IRCTC Website Down: IRCTC said that their Information Technology (IT) team is working to resolve the issue at the earliest.
Rail passengers faced a harrowing time on Thursday morning after the Indian Railway Catering and Tourism Corporation’s (IRCTC) website and mobile application experienced a major outage. Travellers were unable to book Tatkal tickets during the crucial 10 AM booking window.
Users reported that a message saying “unable to perform action due to maintenance activity" popped up when they attempted to access the platform. IRCTC said that their Information Technology (IT) team is working to resolve the issue at the earliest.
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IRCTC confirmed that the outage was due to maintenance activities. “Due to maintenance activity, e-ticketing service will not be available. Please try later," it said in a statement.
IRCTC is the digital arm of the Indian Railways that provides multiple channels for passengers to book e-tickets through website, smartphone apps and SMS.
A report in Hindustan Times stated that the corporation suggested that passengers looking to cancel their tickets could do so by either calling customer care or emailing their ticket details for a Ticket Deposit Receipt (TDR).
The contact details provided by IRCTC for cancellation assistance are: Customer Care Numbers: 14646, 08044647999, 08035734999; Email: etickets@irctc.co.in
IRCTC down at the peak hour.While looking for 'Irctc down' tweets, I came to know that It is a regular feature of @IRCTCofficial , its website was down on 03.12.2024, then on 09.12.2024 and today again. Pathetic services @IRCTCofficial @AshwiniVaishnaw pic.twitter.com/o1QYRiMsa5— Shivam Raghuwanshi (@shivamraghu_) December 26, 2024
Frustrated passengers took to social media to voice their concerns.
@AshwiniVaishnaw Please make a reel on trying to login to irctc portal at 10 AM for Tatkal ticket pic.twitter.com/bfTOCQZJ2k
— Sid the Birder (@siddisimple) December 26, 2024
A report in Times of India stated that many passengers even alleged potential manipulation of the booking system. Multiple users reported that once the service resumed, only premium-priced tickets remained available at double the standard rates, the publication mentioned.
“When you open again all tatkal tickets get booked but only premium tickets with double prices are available," one user was quoted by TOI. The report stated that the user tagged Railway Minister Ashwini Vaishnaw and the Prime Minister’s Office on X while raising his complaint.
This marks the second time in December that the Raliways e-portal has faced a disruption, raising concerns among regular users.
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