Have a Complaint Against Indian Railways? Railway War Room | English News | Indian Railways

Have a Complaint Against Indian Railways? Railway War Room | English News | Indian RailwaysIf you raised a grievance against the Indian Railways any time after February this year, chances are it went straight to the third floor of the Railways Ministry where a first-of-its-kind 24×7 comprehensive monitoring unit has been established to address passenger complaints.Up until last year, there was no mechanism for the Railway Minister or ministry officials to check if issues raised by passengers had been resolved to their satisfaction. As an official told News18, this was only possible for specific complaints that were highlighted.“But with this war room, every single problem can be checked and we can ensure that passengers are truly satisfied. All this information is just a click away now. The war-room warriors follow all complaints until these are resolved and the passengers are satisfied,” the official said.